Privacy Policy

Short Description:
Empowering Alivira retailers with rewards, cashback & loyalty benefits.

1. Introduction

At Alivira Animal Health Limited, we respect your privacy and are committed to protecting your personal data. LABHM (लाभम) is the official Retailer Rewards & Loyalty App by Alivira Animal Health Ltd, powered by RewardPort Corporate Solutions Pvt. Ltd.

LABHM (लाभम) stands for growth and prosperity, empowering retailers to earn more with every Alivira product. It is designed to reward Alivira’s retail partners for every purchase of Alivira product(s) through an easy, digital experience.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you use the LABHM mobile app and related services. It also outlines your privacy rights under applicable laws such as the General Data Protection Regulation (GDPR).

By registering yourself in LABHM (लाभम) App, you agree to the practices outlined in this Privacy Policy.

2. What You Can Do

• Download the App from Google Play Store
• Register easily using mobile number and OTP verification
• Scan unique QR codes on Alivira product cartons to earn points
• Redeem rewards via UPI or Amazon Pay vouchers
• Track points, redemptions, and offers in your dashboard
• Access tutorials and real-time notifications

3. App Highlights

• Dual login options: Existing Retailer & New Customer
• Multi-level approval with 8 admin logins
• Smart search filters for Retailer, Stockist, and Headquarter
• Auto-generated Customer ID and profile autofill
• Real-time push alerts
• Secure OTP verification and encrypted storage

4. Reward Structure

• 1 Point = ₹1
• Redeem via UPI or Amazon Pay Gift Cards
• Quarterly leaderboard & bonus campaigns

5. Privacy Policy Link

View or Download Privacy Policy (PDF)

6. Information We Collect

6.1 Personal Information

• Name and mobile number
• Retailer/Distributor details
• UPI ID
• Auto-generated Customer ID

6.2 Technical Information

• Device information and IP address
• Operating system and app usage data

6.3 Transactional Data

• QR code scans
• Points earned and redemption history

7. How We Use the Information

• Retailer identity verification
• Reward tracking and crediting
• Processing UPI or voucher redemptions
• Sending notifications and promotions
• Customer support and legal compliance

8. Sharing of Information

We do not sell personal data. Information may be shared:

• With payment gateways
• With authorized service vendors
• With Alivira Animal Health Ltd
• With law enforcement if legally required
• During mergers or business transfers

9. Data Protection & Security

• SSL/TLS encryption
• OTP-based authentication
• Restricted admin access
• Secure payment APIs

While we use strong security measures, no system is 100% secure.

10. User Rights

• View and edit profile data
• Contact customer support

11. Cookies & Analytics

We use cookies and analytics tools to improve app performance, personalization, and user engagement.

12. Data Retention

User data is retained only as long as required for operational or legal purposes and is securely deleted thereafter.

13. Policy Updates

This Privacy Policy may be updated periodically. Users are encouraged to review it regularly.

14. Contact Information

Email: alivira@rewardport.in